TERMS & CONDITIONS FOR PANORAMA PEDALS (Pty) Ltd
All quotations or estimates provided by or bookings made with and/or all services rendered by or on behalf of PANORAMA PEDALS (Pty) Ltd (‘the Operator’) are subject to these terms and conditions (‘the Conditions’).
THE CLIENT AND AUTHORITY
The person requesting such quotations or estimates or making such a booking or to whom any service is rendered, is deemed to have read and accepted the Conditions and to have the authority to do so on behalf of the person in whose name the estimate or quotation or reservation is requested and/or provided and/or the person to whom the services are rendered (collectively referred to as ‘the Client’).
THIRD PARTY SERVICE PROVIDERS
The Operator provides Clients with travel and/or other services either itself or acting as agents for principals engaged in or associated with the travel industry, such as airlines. The Operator represents such principals as agents only and accordingly accepts no liability for any loss, damage, injury or death which any Client may suffer as a result of any alteration, act or omission on the part of or the failure of such principals to fulfill their obligations, whether in relation to travel arrangements, accommodation or otherwise. The contract in use by such principals (which is often constituted by the ticket issued by the principal), shall constitute the sole contract between the principal and the Client and any right of recourse the Client may have, will be solely against such principal.
The Client acknowledges that it has selected the Itinerary and destination(s) based on information gleaned from brochures and/or the Internet. It also acknowledges that such brochures and/or the Internet have been compiled and are managed and up-dated by principals over which the Operator has no control. Accordingly, the Operator cannot and does not guarantee that any destination will comply in whole or in part with such brochure and/or Internet.
BOOKING, DEPOSIT & RESERVATION
A non-refundable deposit of 300 Euro (‘the Deposit’) per person per trip is required in order to secure the reservation. The Operator reserves the right to cancel any reservation if the deposit is not received. Upon receipt of The Reservation Form duly completed and signed and accompanied by the Deposit, you will be deemed to have confirmed all the information pertaining to your Itinerary (‘The Itinerary’) as correct and the Operator will, subject to availability, make the reservations necessary to secure the Itinerary.
PAYMENT AND PAYMENT TERMS
The balance of the Tour Price is due not later than eight weeks prior to departure. If the final payment is not received on time, the travel documents can be delayed and may necessitate the use of a courier service, which will be for the Client’s account or the Operator may cancel the Itinerary. The Client undertakes to pay the Operator interest at a rate of 5% above the prime rate charged by the Operator’s bank on any payment made after the due date.
Prices are quoted at the ruling daily exchange rate. Until the Operator has received payment of the Tour Price in full, it reserves the right to charge any fluctuations to the Client account and the Client undertakes to pay for any such fluctuation on demand. However, once payment of the Tour Price in full is received, the price of the arrangements is guaranteed. However, should the group number deviate from the number required for the booking as specified in the Reservation Form or should unforeseen events lead to rescheduling by any principal, the Operator reserves the right to re-cost the Tour Price and raise a surcharge. Should any Client refuse to accept and pay such surcharge, the Operator reserves the right to cancel the tour and retain any payment made.
Documents (vouchers, itineraries etc.) are only prepared and released on receipt of payment of the Tour Price in full.
All tours are booked and arrangements are made, on the express condition that the Operator, its employees and agents, shall not be responsible for, and shall be exempt from, all liability in respect of loss, damage, accident, injury, death, delay or inconvenience to any Client (which shall be deemed to include the heirs, executors, administrators or assigns of the Client), their luggage, or other property, wherever, whenever and however the same may occur. The Client indemnifies and holds harmless the Operator, its employees and agents accordingly. The Operator, its employees and agents shall furthermore not be liable for any consequential loss or damages whatsoever.
It is strongly advised that all Clients take out adequate insurance cover such as cancellation due to illness, accident or injury. Personal accident and personal liability are also recommended. The Operator will not be responsible or liable if the Client fails to take adequate insurance cover or at all. It shall not be obligatory upon the Operator to effect insurance for the Client except upon detailed instructions given in writing and all insurance affected by the Operator pursuant to such instruction will be subject to such exceptions and conditions as may be imposed by the insurance Operator or underwriters accepting the risk, and the Operator shall not be obliged to obtain separate cover for any risks so excluded. Should the insurers dispute their liability for any reason, the Client will have recourse against the insurers only.
PASSPORTS & VISAS
It is entirely the Client’s duty to ensure that all passports and visas are current, valid and obtained on time, are valid, and will be valid for six months after return to home country and that any vaccinations, inoculations and the like, where required, have been obtained. Please check the requirements with your travel agent or the Operator before traveling. The Operator will endeavor to assist the Client but such assistance will be at the Operator’s discretion and the Client acknowledges that in doing so, the Operator is not assuming any obligation or liability and the Client indemnifies the Operator against any consequences of non-compliance.
LATE BOOKING & AMENDMENT FEES
A late booking fee of 20 Euro per booking will be charged in respect of bookings received within 4 working days prior to the travel date & for 2 working days or less 25 Euro per booking. This charge is levied to cover communication expenses involved. An amendment fee of 15 Euro per booking will be levied for any changes to the confirmed itinerary.
In the event of Client canceling their reservations, the Operator shall have the right to either claim the deposit paid by such a passenger or to retain the Deposit and claim damages suffered by the Operator. The Operator reserves the right to cancel any tour before departure, in which event the entire payment will be refunded without any further obligation on the part of the Operator. The maximum cancellation fee, which may be imposed in the event of a Client canceling, is as follows:
- Deposit of 20% non-refundable
- 60 – 31 days prior to departure 30% of the tour price
- 30 – 21 days prior to departure 50% of the tour price
- 20 – 11 days prior to departure 70% of the tour price
- 10 – 1 days prior to departure 100% of the tour price
In the unlikely event of there being unscheduled alterations to the itinerary caused by flight re-scheduling, flight delays, bad weather, strikes or any other cause which is beyond the control of the Operator, its agents or principals, it is understood that expenses relating to these unscheduled extensions (hotel accommodation etc.) will be for the Client’s account.
ITINERARY VARIATIONS & TRANSFERS
While every effort is made to keep to all published itineraries, the Operator reserves the right to make changes for the Client’s convenience, e.g. in some cases, weather conditions can necessitate an alteration in the tour itinerary and this does not constitute any reason for refund.
TRIP CANCELLATION If the minimum number of participants required for a trip is not met (6 participants) we reserve the right to cancel it. The decision about whether the trip will take place or not will be made as early as possible, eight weeks before the beginning of the trip. In case of trip cancellation, all payments you have made will be fully refunded. There can be no additional claims made against us. As the tour operator, we have the right to cancel the tour if the trip is jeopardized, made difficult, or impaired due to an act of God.
PARTICIPATION A vacation that involves exercise and physical activity requires greater commitment than a conventional package tour. It is your duty to make certain that you are up to the physical challenges of such a trip. The requirement for a bike-tour is that you are able to handle a bicycle in street traffic and on unpaved paths under any weather conditions. If you rent a bike, it is your responsibility to check the condition of the bike, particularly the brakes. You bear sole responsibility for adhering to all legal regulations at home and abroad, particularly regulations about travel documents and cross-border trade.
DUTY OF CARE During the duration of the trip, you are liable for damage to or loss of bicycles and any equipment entrusted to you. For guided tours, this is only valid if you have separated yourself from the group, have disobeyed instructions from the tour guides, or caused the damage or loss intentionally, through negligence or gross negligence.
South African law and the jurisdiction of South African courts will govern the relationship between the Client and the Operator The Operator shall be entitled to institute any legal proceedings arising out of or in connection with this contract in any Magistrates Court having jurisdiction in terms of Section 28 of the Magistrates Court Act no. 32/1944 as amended, notwithstanding that the amount in issue may exceed the limits of such jurisdiction.
The Client agrees that he/she will at all times comply with the Operator’s or others’ requirements in regard to his/her conduct and he/she will not in any way constitute a nuisance to any other passenger on The Itinerary.
Client, who have special requests, must specify such requests to the Operator in the Reservation Form. Whilst the Operator will use its best endeavours to accommodate such requests, it does not guarantee that it will.
No amendment, cancellation or waiver of any term or right referred to herein shall be valid or binding unless reduced to writing and signed by both the Client and a duly authorised representative of the Operator.
No refunds will be considered in any circumstances whatsoever.
The Client must lodge a currency declaration (in the event of trans border travel) with the Operator before the travel documents will be released.
LIMITATION OF LIABILITY
The Operator will under no circumstances be liable for any claim whatsoever, unless such claim is due to the gross negligence of the Operator and such claim is lodged in writing with the Operator within 30 (thirty) days after the end of The Itinerary. Such liability will be subject to a limitation of 600 Euro per Client and under no circumstances will the Operator be liable for any indirect or consequential loss or damage.
The Client will be liable for all legal fees on an attorney and own client scale in the event that the Operator has to engage a lawyer to enforce any of its rights or otherwise.
The Operator undertakes to deal with all Client information on a strictly confidential basis.
The Conditions constitute the entire terms of the relationship between the parties. There exist no other terms, conditions, warranties, representations, guarantees, promises, undertaking or inducements of any nature whatsoever regulating the relationship and the Client acknowledges that he/she has not relied on any matter or thing stated on behalf of the Operator or otherwise that is not included herein.